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Product Support

Click here to see important product notices


Currently Supported Products


Kofax Capture Products

 

Ascent Capture Products

Kofax / Ascent

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VRS product shot

VRS (VirtualReScan)

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Capio

Capio

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Kofax Business Interaction Server

Kofax Business Interaction Server

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DSS

Document Scan Server

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Adrenaline

Adrenaline

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ImageControls

ImageControls

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Legacy Products

The legacy products listed below are no longer supported by Kofax Technical Support, however their Web pages will remain available on the Technical Support Web site for at least a year following their End of Support date.

Ascent

Ascent

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VRS

VRS

Software

Hardware

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Adrenaline

Adrenaline

Adrenaline Image Processing Engine (AIPE)

  • Currently, there are no AIPE legacy product Web pages.

Adrenaline EH-450/EH-650/EH-650i boards
(And their Adrenaline Image Processing Engines)

  • Currently, there are no Adrenaline EH-450/EH-650/EH-650i legacy product Web pages.

Adrenaline EH-1700/EH-850 SCSI & Video boards
(And their Adrenaline Hardware Runtime)

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KF-4100

KF-4100 IBM Scan Accelerator

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Notices

Kofax Capture / Ascent Capture Product Notices

Kofax Capture / Ascent Capture Product Notices

End of Sale & End of Support Notices

End of Sale & End of Support

Click on the links below to access the Kofax product's End of Sale and End of Support announcements.

Kofax Capture / Ascent Capture Notices

Ascent Capture 6.x & 7.x

  • Ascent Capture and Windows Vista Notice
  • Temporary Ascent Capture Activation Code
    You can now request a temporary Ascent Capture Activation Code to address the following needs:
    • Volume Increase
    • Date Rollback
    • Evaluation Date
    • Move Software License

The license generated will address the above situations for 5 days hence. At that time, the temporary license will expire.
Click here to move to the Temporary Ascent Capture Activation Code Web page.

  • Ascent Capture and Windows XP Automatic Update (which includes .NET Framework 2.0)
    Click here to learn more about support for the Ascent Capture product with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).

Ascent Capture 7.5x

  • Install for Ascent Capture 7.5x on workstations with hardware VRS 1.0x Scanners
    Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.5x support for the following Legacy Hardware VRS 1.0x scanners.
    • Böwe Bell + Howell 2020D FB VRS
    • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
    • Fujitsu ScanRight 4097 VRS
    • Fujitsu ScanRight 4099D VRS
    • Ricoh IS450 VRS (North America only)

Refer to page 27 of your Ascent Capture and Ascent Capture Internet Server 7.5 Installation Guide


Ascent Capture 7.0x

  • Install for Ascent Capture 7.0x on workstations with hardware VRS 1.0x Scanners
    Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.0x support for the following Legacy Hardware VRS 1.0x scanners.
    • Böwe Bell + Howell 2020D FB VRS
    • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
    • Fujitsu ScanRight 4097 VRS
    • Fujitsu ScanRight 4099D VRS
    • Ricoh IS450 VRS (North America only)

Click here to access the installation instructions for AC 7.0 English and German.

  • Ascent Capture 7.0x / Microsoft SQL Server 2000 SP4 wrapper
    Ascent Capture 7.0x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found in the Patches section of the AC 7.0 Downloads Web page. This problem does not exist in Ascent Capture 7.5.

Ascent Capture 6.x

  • Microsoft SQL Server 2000 SP4 install problem fix
    Ascent Capture 6.x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found on the AC 6.0 Downloads Patches Web page.

IP Notices

Image Processing Product Notices

VRS Notices

VRS 4.0

  • Click here to learn more about support for VRS products with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).

 

End of Sale & End of Support Notices

End of Sale & End of Support

Click on the links below to access the Kofax product's End of Sale and End of Support announcements.

OS & Kofax Policies Notices

Operating System Support Notices


Kofax Policies