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Support Options View our support options and contact information. Read information on the changes to our support program.	WIMS Web Incident Management System Enables eligible contacts to enter support requests, receive answers, and review Web support incident history online.

Notices

End of Sale & End of Support

Click on the links below to access the Kofax product's End of Sale and End of Support announcements.

• Kofax Ascent Products
• Kofax INDICIUS Products
• Kofax Ascent Advanced Forms Products
• Kofax Image Processing Products

Kofax Capture / Ascent Capture Notices

Ascent Capture 6.x & 7.x

• Ascent Capture and Windows Vista Notice
• Temporary Ascent Capture Activation Code
  You can now request a temporary Ascent Capture Activation Code to address the following needs:
  • Volume Increase
  • Date Rollback
  • Evaluation Date
  • Move Software License

The license generated will address the above situations for 5 days hence. At that time, the temporary license will expire.
Click here to move to the Temporary Ascent Capture Activation Code Web page.

• Ascent Capture and Windows XP Automatic Update (which includes .NET Framework 2.0)
  Click here to learn more about support for the Ascent Capture product with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).

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Ascent Capture 7.5x

• Install for Ascent Capture 7.5x on workstations with hardware VRS 1.0x Scanners
  Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.5x support for the following Legacy Hardware VRS 1.0x scanners.
  • Böwe Bell + Howell 2020D FB VRS
  • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
  • Fujitsu ScanRight 4097 VRS
  • Fujitsu ScanRight 4099D VRS
  • Ricoh IS450 VRS (North America only)

Refer to page 27 of your Ascent Capture and Ascent Capture Internet Server 7.5 Installation Guide

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Ascent Capture 7.0x

• Install for Ascent Capture 7.0x on workstations with hardware VRS 1.0x Scanners
  Kofax Image Products is now happy to announce, for a limited time, continued Ascent Capture 7.0x support for the following Legacy Hardware VRS 1.0x scanners.
  • Böwe Bell + Howell 2020D FB VRS
  • Böwe Bell + Howell Copiscan 8000 Plus (VRS) Series (8080, 8100, 8125)
  • Fujitsu ScanRight 4097 VRS
  • Fujitsu ScanRight 4099D VRS
  • Ricoh IS450 VRS (North America only)

Click here to access the installation instructions for AC 7.0 English and German.

• Ascent Capture 7.0x / Microsoft SQL Server 2000 SP4 wrapper
  Ascent Capture 7.0x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found in the Patches section of the AC 7.0 Downloads Web page. This problem does not exist in Ascent Capture 7.5.

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Ascent Capture 6.x

• Microsoft SQL Server 2000 SP4 install problem fix
  Ascent Capture 6.x wrapper file to fix the Microsoft SQL Server 2000 SP4 installation problem can be found on the AC 6.0 Downloads Patches Web page.

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VRS Notices

VRS 4.0

• Click here to learn more about support for VRS products with the Microsoft Windows XP Automatic Update (which includes .NET Framework 2.0).

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End of Sale & End of Support

Click on the links below to access the Kofax product's End of Sale and End of Support announcements.

• Kofax Ascent Products
• Kofax INDICIUS Products
• Kofax Ascent Advanced Forms Products
• Kofax Image Processing Products

• Windows Vista
• Windows XP Service Pack

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Kofax Policies

• Demonstration and Test System Policy

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